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ACADEMIC AND PROFESSIONAL BACKGROUND

Holder of a professional certificate in coaching from Loisirs Québec and a certificate in Business Administration from John Abbot College, in addition to 34 years of experience in the automotive field.

PRINCIPLE OWNER, FITZ SOLUTIONS
July 2012 - Present

  • Consultant for HGregoire Hyundai and HGregoire Kia. Providing tools and training required.

  • Assisted in expanding the network for Nissan Canada; completed various contracts to implement the Express Service concept for clients such as SOS consulting and Nissan Canada Inc.

  • Implemented and maintained Express Services for Nissan dealers in Quebec and the Maritimes as well as for 30% of the western Canadian dealerships.

  • Trained management teams and service staff in regard to Express Service processes, both in onsite and offsite settings.

  • Analyzed local dealer operations and assisted management teams in optimizing processes, defining marketing plans/budgets, creating processes as well as resolving any identified gaps.

  • Assisted corporate representatives with assessing and addressing dealer needs.

  • Contracted by Volvo Laval as a service manager

SERVICE MANAGER, METRO NISSAN
Feb. 2011 - July 2012

  • Managed the team in an effort to increase department fluidity, efficiency, and profitability.

  • Oversaw retail labour sales activity to achieve sales targets and reduce costs.

  • Maximized customer service results by helping service advisors open work orders and solve client issues.

  • Produced and analyzed financial reports to monitor new procedures and implement timely action plans.

SERVICE MANAGER (ACURA, AUDI, HYUNDAI) GABRIEL GROUP
2006 - 2011

  • Created and implemented new processes to increase department fluidity, efficiency, and profitability.

  • Increased retail labour sales achieved sales targets and reduced annual costs by 20%.

  • Maximized customer service results by helping service advisors open work orders and solve client issues.

  • Collaborated with sales and parts managers to increase interdepartmental process efficiency.

  • Achieved monthly CSI objectives and secured a constant top 3 CSI position within the region.

  • Produced and analyzed financial reports to monitor new procedures and implement timely action plans.

  • Nominated to be on Dealer council for Fixed Operations in 2007 (while at Hyundai)

FIXED OPERATIONS MANAGER, METRO HYUNDAI
2000 - 2006

  • Built the 2-year-old dealership in terms of sales, procedures and daily operations management.

  • Assisted the dealer principal in marketing strategies and business plan development.

  • Developed and implemented systems related to daily business activities.

  • Led and developed efficient working teams

  • Increased sales staff from 3 to 10, tripling sales and increasing revenue from a loss to a profit.

  • Established procedures for appointment scheduling, warranty administration, and new deliveries.

FIXED OPERATIONS MANAGER AND SERVICE MANAGER
1986 - 2000

  • Meridian Infinity | Montreal, QC | 1998 - 2000

  • Uptown Volvo | Montreal, QC | 1997 - 1998

  • Volkswagen (Automobiles GMF) | Montreal, QC | 1986 - 1997

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