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Get your dealership on the path to success.


Consulting with purpose

Fitz Solutions Inc. creates and optimizes processes within the dealer-specific service cycle. This results in increased profit, improved customer retention, reduced employee turnover, resulting in less stress and more time for you to focus on your business.


Mark Fitzwilliam is a Certified Consultant recognized by the Government of Quebec.​Dealers (in Quebec only) may be eligible to receive up to 50% rebate on consultation fees from the provincial Government.


Expansion of services in the Maritime provinces in 2023.

Fitz Solutions Inc. is therefore now available across Canada.



Improving dealers bottom line by implementing processes, increasing customer retention and customer loyalty


Fitz Solutions celebrates 10 years!

What started as being an independent consultant for the Nissan Express Service program, has over the last ten years evolved to assisting dealers and dealer groups with their fixed operations, customer retention, marketing and helping General Managers better understand their aftersales market. During this time, I have travelled from Newfoundland to Vancouver, and I am truly blessed to have met such great people across our beautiful country which has resulted in some lifelong friendships.
A heartfelt thank you to all my customers for putting their trust in me and giving me the opportunity to work with them and their teams, and I look forward to helping many more businesses across the Country for years to come.


As Senior Consultant for the Express Service program at Nissan Canada, Mark Fitzwilliam of Fitz Solutions has in the last five years played a pivotal role in helping Nissan Canada grow the overall presence and footprint of the Express Service Program across Canada by almost 200%. Working closely with our management team, field personnel and Express Service Dealerships across the country, Mark also played a pivotal role in ensuring that Nissan Canada’s Aftersales vision was communicated to our dealer network, and also played a key role in customizing our Nissan Express Service program to better reflect the Canadian market and developed formats to adapt to dealer size.

His passion for the industry and hands-on training methods proved to be highly effective in resulting in higher gross profit, improved customer retention and increased overall operational efficiency. His expertise in dealer fixed operations proved to be invaluable as service managers not only appreciated his keen insight and understanding of the best practices but also expeditiously administered his recommendations during his dealership consultation visits. ​It is great pleasure that I recommend Mark Fitzwilliam of Fitz Solutions for any position within the automotive industry and I invite you to contact me should you require further information.

Notriga Kasad, Manager, Aftersales Operations
Nissan Canada Inc.

(416) 557-5406

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